WhatsApp Official Business Account

Fully Managed Enterprise WhatsApp Business API Solutions

Fivo SMS is a Meta-verified technology provider, offering end-to-end WhatsApp Business API solutions for enterprises. We streamline the WhatsApp onboarding and verification process, helping businesses obtain their Official Business Account (Green Tick) faster. Our team delivers simplified API integrations and user-friendly dashboard (UI-based) solutions to enable secure, scalable, and automated customer communication.

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WhatsApp Business Messaging for Businesses

A WhatsApp Official Business Account gives your company a professional presence on the app your customers already use every day. Messages come from your business name, and you can automate replies, send approved templates and share rich media at scale.

Business profile with your name, logo, address and website
Approved template messages for alerts, reminders and offers
Images, videos, PDFs, buttons and quick replies
Chatbots and a shared inbox for your support team
Integration with your CRM or website

📋 What you need to get started

A Facebook Business Manager account, a phone number that is not already active on WhatsApp, and a website whose business details match your documents. Fivo SMS handles the setup of your WhatsApp Official Business Account and helps you prepare templates for quick approval.

✅ Verification

Every account starts with a verified business display name. A verification badge can be applied for separately and is granted by Meta based on its own eligibility criteria — we help you prepare a strong application.

Ready to open your WhatsApp Official Business Account? Talk to our team or explore the WhatsApp Business API.

WhatsApp Official Business Account

Complete Fully Managed Enterprise WhatsApp Business API Solution

All About WhatsApp Official Business Account

Being used by more than 1.5 billion active users from more than 180 countries, WhatsApp is the largest ad-free end to end encrypted messaging app. Bought in 2014 by Facebook in a $19 billion deal, the acquisition included WhatsApp Business API and chatbots. What’s unique with WhatsApp is that its docker based approach ensures end to end encryption and template based messaging provides a spam free messaging experience.

More than 1.5 billion active users
Offer services in more than 180 countries
Customers are more active on WhatsApp these days
90% messages are read within 30 seconds of sending
End-to-end encryption & Ad free

WhatsApp Business WABA Account

Your Brand : Display your verified business name prominently at the top of every chat, strengthening brand visibility and credibility.

Your Logo : Showcase your official business logo to help customers instantly recognize and trust your brand.

Get Verified : The official Green Tick verification badge builds customer confidence and establishes authenticity.

End-to-End Encryption : All messages are securely protected with end-to-end encryption to ensure complete privacy and data security.

Send Media : Share rich multimedia content including images, documents, videos, PDFs, location details, and more for better customer engagement.

Fast Approval : Get quick approval for your WhatsApp Business API account (within 10 minutes*) with our accelerated onboarding support.

Why WhatsApp Official Business Account?

A WhatsApp Official Business Account provides a fully managed, enterprise-grade WhatsApp Business API solution designed for secure and scalable customer communication. With our services, you benefit from a fast-tracked onboarding process, dedicated account support, and simplified API or user-interface (UI) based solutions. This enables seamless automation, verified brand presence (Green Tick), and reliable engagement with your customers at scale.

Use Your Number
Use your existing mobile number, toll-free number, or landline to activate your WhatsApp Business API account.
Highly Scalable
Easily initiate and manage conversations with thousands of customers simultaneously without performance issues.
Rich Messaging
Send rich media messages including images, videos, documents, contacts, location details, and interactive buttons.
Message Insights
Access real-time delivery and read reports, along with configurable fallback options for better communication reliability.
Proactive Messaging
Initiate conversations with users using WhatsApp-approved message templates for notifications, alerts, and updates.
100% Official
Your number is officially authorized by WhatsApp, ensuring compliance and significantly reduced risk of blocking.

WhatApp API Official Business Account

We have the best price combined with the top-notch service quality backed by 24 x 7 Live Human Chat Support

All Prices are Subjected to Change As Per WhatsApp Polices

Click the button below to view charges for WhatsApp templated messages.

View Pricing Plan

WhatsApp Billing Components As Below

WhatsApp Templates

WhatsApp Templates are pre-approved message formats required for sending outbound notifications to customers. These templates are commonly used for OTPs, shipping updates, transaction alerts, appointment reminders, and other service-related notifications. Marketing and promotional messages can also be sent to users who have explicitly opted in to receive communications. All outbound template messages are billed based on the recipient’s destination country as per WhatsApp’s conversation-based pricing model. Currently, template messages support rich media formats including images, videos, and documents. Every template must be submitted and approved by WhatsApp before it can be used for communication.

WhatsApp Session

All inbound and outbound messages exchanged with your WhatsApp Business number are considered part of a session (also known as a conversation). A session begins when a user initiates a message to your business and remains active for 24 hours from the most recent message received from that user. The 24-hour window resets each time the user sends a new message. During an active session window, businesses can send free-form messages, including text, marketing content, promotional offers, media files, contacts, and location details without requiring pre-approved templates. Session (conversation) messages are billed according to WhatsApp’s conversation-based pricing model at the rates specified in the pricing section.

Billing

Customer will pay to Meta/WhatsApp directly as per there pricing plan, ensuring cost-efficiency and transparency by avoiding hidden fees or additional charges. We only charge a nominal platform fee only which will be debited from portal wallet.

Setup Charges

One time setup charges for setting up your Official WhatsApp Business Account

WhatApp Official Business Account Features

More effective campaigning to customers and prospects with fivosms

Team Inbox

The Team Inbox provides a centralized platform for you to monitor and manage all customer interactions, regardless of whether they're handled by a human agent or a chatbot.

Multiple Agents

Each agent has a unique login, limiting access to their assigned chats and safeguarding sensitive customer information. By assigning specific agents to different webchat flows, you can optimize your team's efficiency and accountability.

Chat Bots

Create and customize intelligent chatbots to automate your customer interactions and enhance efficiency. Do it Yourself platform with Drag-and-Drop interface.

Campaigns

Directly launch a new campaign using the approved template.Simply import your target contact list and send your message.

Advance Routing Rules

With our platform, you can manage the flow of webchat conversations by customizing routing rules. This ensures that each chat is directed to the most appropriate agent or chatbot, optimizing efficiency and customer satisfaction.

Developer Api

The WhatsApp Developer API allows you to send messages, notifications, and alerts directly through WhatsApp. You can automate your communication with customers and provide a seamless experience.

Get Started

With Fivo SMS, you can apply for WhatsApp Business APIs via Embedded signup. The embedded signup is lightning-fast & will get you instant approval for the WhatsApp Business API Account

Please follow the below steps to get started with WhatsApp Official Business Account.

Pre-Requisites to Apply for WhatsApp Business API

Phone number
Verified Facebook Business Manager (FBM) account
To create and verify your Facebook Business Manager, Click here https://business.facebook.com
Business Legal name and address proof documents
A running business website
Facebook Business Page

Configuring with WhatsApp Embedded Signup (5 minutes)

Follow Fivo SMS WhatsApp connector Embedded Signup flow which automatically generates all WhatsApp assets needed by the platform so you can quickly start WhatsApp messaging services.

Connector button will be presented with a new window where they can:

Authenticate their identity using their Facebook or Meta Business Credentials.
Grant your app access to their WhatsApp assets.
Select an existing business portfolio or create a new one.
Select an existing WhatsApp Business Account (WABA) or create a new one.
Enter and verify their business phone number (their own, or one you have provided).
Enter a display name that can appear in place of their number in the WhatsApp client.

✔

GO LIVE

That's It ! You are Officially Live! Upon successful completion, Embedded Signup returns the customer's WABA ID, business phone number ID to start WhatsApp messaging services.

Please note that your business and messaging needs must comply with the WhatsApp Business Policies | Commerce Policies | Opt-In Requirements

WhatsApp Message Pricing - Details

WhatsApp Official Business Account with API

Description: Get your WhatsApp Official Business Account with or without API integration. No monthly maintenance charges.

Get instant approval for your WhatsApp Business API Account (Within 10 Minutes).

One-Time Setup Cost ₹3,999/- + GST (WhatsApp Official Business Account without API Panel)

One-Time Setup Cost ₹7,999/- + GST (Complete WhatsApp API Solution with Dashboard)

WhatsApp Marketing Messages = ₹0.87 – ₹0.94 per message

WhatsApp Utility Messages = ₹0.15 – ₹0.20 per message

WhatsApp Authentication Messages = ₹0.14 – ₹0.18 per message

Transparent Billing: Conversation charges are billed directly by Meta (WhatsApp). View Meta's Official Pricing

Our Platform Fee: Our platform is completely free to use. We only charge a nominal platform fee of ₹0.05 (5 paise) per WhatsApp message sent.

✔ No monthly maintenance charges.

✔ No hidden charges. Simple and transparent pricing.

*WhatsApp conversation charges are determined by Meta and may change without prior notice. The above rates are indicative and subject to Meta's latest pricing policies and applicable taxes.

PAY NOW

RTGS / NEFT / Bank Transfers

Fivo SMS is now a Meta WhatsApp Tech Provider!

As a trusted Meta Tech Provider, we offer:

Direct Connection: Connect directly with customers through WhatsApp, no intermediaries needed

Transparent Payments: Customers pay Meta directly, ensuring cost-efficiency and transparency. We charge a nominal platform fee only.

Simplified Onboarding: Quick setup process. Get started with WhatsApp for customer communication in minutes.

Dedicated Support: Personalized assistance and proactive solutions. Never feel lost or unsupported.

Unlock the full potential of WhatsApp for your business with Fivo SMS.

FAQs — WhatsApp Official Business Account

What are WhatsApp Template Messages?

To initiate a conversation with a client, WhatsApp requires you to use a pre-approved message template called a Template Message. It is used to start a conversation with a customer or reply to a customer's message outside the 24-hour window.

What languages are supported to send messages?

WhatsApp supports all the major national and regional languages for two-way communication. For reference: Meta's message templates documentation.

How many messages can I send in a day?

You can send unlimited messages in a day once the message limit has increased. It starts at 1,000 messages a day and becomes unlimited after 7 days.

What is the TAT for template approval by Meta?

The maximum turnaround time is 48 hours for approval. Templates usually get approved instantly.

What is the size limit for image/doc/video?

Image: 5 MB, Document: 10 MB, Video: 16 MB.

What can be sent via WhatsApp?

You can send images, documents, and videos via WhatsApp.

How long does it take to set up a WABA (WhatsApp Business Account)?

It takes up to 30 minutes to set up a new WABA on the Fivo SMS portal.

How many phone numbers can I onboard in one WABA?

You can add up to 25 business phone numbers in a single WABA account.

Is there a daily conversation limit for warm-up?

Yes. For a verified business, 1K is allowed initially; after successful deliveries on 1K numbers the limit increases to 10K after 24 hours, then to 100K after successful deliveries on 10K, and finally to unlimited after delivery on 100K. For an unverified business, it is 250 conversations per day.

What is the billing process — is it on delivered or submission?

Meta charges only for delivered counts, and we charge a nominal platform fee on submission.

What types of messages can be sent using the Reach dashboard?

Businesses can send different kinds of messages, including:

Text messages
Media messages
Location messages
Contact messages
List and button interactive messages

How do I use WhatsApp Template Messages?

They use one of your pre-approved WhatsApp templates (alerts, appointment reminders, shipping notifications, etc.) and must be submitted and approved by WhatsApp before use. You can submit templates via the WhatsApp Template/Campaign Manager on the Reach Dashboard. As they are common, reusable messages, this lets you send just the template identifier along with the appropriate parameters instead of the full message content. It also allows for message localization and decreases the possibility of being blocked on first contact, since the message is pre-approved by WhatsApp.

Can an existing number on WhatsApp be used for onboarding?

No. The customer must delete the existing WhatsApp account on that number before onboarding it to the Business API.

Can we migrate a customer's old WABA to our platform, and will they see old chats?

The WABA itself is not migrated — only the phone number associated with the WABA can be migrated. No chat data migration is currently supported.

What are the basic prerequisites for onboarding on WhatsApp?

The prerequisites are: a company website (the details in your KYC documents must match and be visible on the website, otherwise verification may be rejected), and a Facebook Business Manager ID (example: 981350339502875).

Is there a difference in template approval between verified and non-verified accounts?

No. There is no difference in template approval by Meta based on verification status.

What is the character limit for one WhatsApp message?

1,024 characters are counted as one WhatsApp message.

In what scenarios do accounts get restricted?

For full details, refer to Meta's WhatsApp policy enforcement documentation.

How can a customer get the Blue Tick?

For the Blue Tick, the customer has to submit PR links — 5 articles depicting brand presence.

What use cases can I use with WhatsApp communication?

There are several use cases for the WhatsApp Business platform, including: Customer Support — let customers reach your business quickly and easily; Notifications — order confirmations, delivery updates, and appointment reminders; Marketing — promotions and campaigns to increase sales and engagement; Sales — share product/service information to drive revenue; Feedback and Surveys — gather valuable customer insights; Personalized Communication — birthday greetings or exclusive offers to loyal customers; and Appointment Scheduling — a convenient way for customers to book. Overall, the platform is a versatile channel to improve engagement, drive sales, and provide efficient support.