User Data Deletion Request
Fivo SMS is a cloud-based WhatsApp Business API Platform developed and operated by Fivo Technology. We respect your privacy and your right to request deletion of your personal information.
If you connected your WhatsApp Business Account through Meta, you may request deletion of your personal data associated with your Fivo SMS account at any time.
How to Delete Your Data
Option 1 — Delete Your Account
Login to your account and navigate to:
Settings → Account → Delete Account
Confirm the deletion request.
Option 2 — Email Request
Send an email to:
suport@fivosms.co.uk
Please include:
- Full Name
- Registered Email Address
- Registered Mobile Number
- WhatsApp Business Account ID (if available)
- Reason (Optional)
Information That May Be Deleted
| Data Type | Status |
|---|---|
| Account Information | Deleted |
| Profile Information | Deleted |
| Connected WhatsApp Accounts | Deleted |
| Contacts | Deleted |
| Campaigns | Deleted |
| Templates | Deleted |
| Message History | Deleted where legally permitted |
| API Keys | Revoked |
| Custom Attributes | Deleted |
| Tags | Deleted |
Data Retention
Some information may be retained where required by applicable laws, tax regulations, fraud prevention requirements, security obligations, dispute resolution, or contractual commitments.
Processing Time
After successful verification of your identity, most deletion requests are completed within 30 days.
Need Help?
Email: support@fivosms.co.uk
Website: https://www.fivosms.co.uk
Company: Fivo Technology
Frequently Asked Questions
How can I request deletion of my account?
You can delete your account from your dashboard or email support@fivosms.co.uk.
How long does deletion take?
Normally within 30 days after identity verification.
Can I recover my deleted account?
No. Once deletion has been completed, the process cannot be reversed.
Will invoices and billing records also be deleted?
Financial records that must be retained under applicable laws may be securely retained for compliance purposes.
Does this satisfy Meta's Data Deletion requirement?
Yes. This page provides instructions for requesting deletion of user data associated with Fivo SMS and complies with Meta Platform requirements.
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