DLT Template Registration — Complete Guide for Indian Businesses

1. Ensure an Exact Match Between Your Message Content and Approved DLT Template

• The SMS content you send must be an exact character-for-character match with the template approved on the DLT platform — including spacing, punctuation, capitalisation, and line breaks.
• Even minor differences such as an extra space, a missing full stop, or a changed word order will cause the message to be rejected by the operator's scrubbing system.
• Every template added in your Fivo SMS panel must include the correct Template Name and the exact DLT Template ID as issued on your DLT portal.
• Templates with missing or incorrect Template IDs, mismatched content, or invalid formatting will be rejected and will not be delivered.
• To avoid formatting errors, always copy and paste the approved template text directly from your DLT portal into your Fivo SMS panel — do not retype it manually.

2. DLT Variable Field Guidelines

• The maximum character limit for each DLT variable field is 30 characters (including spaces), as mandated by TRAI and enforced by all telecom operators.
• If the dynamic value you need to insert exceeds 30 characters, you must declare and use two consecutive variables during template registration — for example: {#var#}{#var#} — giving a combined limit of up to 60 characters.
• The variable syntax used in your Fivo SMS panel must exactly match the variable syntax approved in your DLT template.
• The total length of all variable fields combined must not exceed 40% of the total SMS text length.
• Your SMS message must not end with a variable field. A fixed text character or word must always be the last element of the template.

Once your SMS content templates have been approved on the DLT platform and you have received your unique DLT Template IDs, you must add these approved templates into your Fivo SMS panel before you can send any messages. The message content entered in your panel must be an exact match to the template approved on the DLT platform.

How to Add an Approved DLT Template in Your Fivo SMS Panel:

• Log in to your Fivo SMS panel using your registered credentials.
• Navigate to the SMS section from the main menu.
• Click on Manage Templates.
• Select Add New Template.
• Enter a clear, identifiable Template Name for your reference.
• Enter the exact DLT Template ID as issued on your DLT operator portal — do not modify or shorten this ID.
• Copy and paste the exact approved message content from your DLT portal into the template field. Do not retype it manually as even minor formatting differences will cause delivery failure.
• Click Submit to save and activate the template.
• Once saved, the template status will be visible under Manage Templates. Only templates with an active status can be used for sending SMS campaigns.

After your template is successfully added and active in your Fivo SMS panel, it will be available for use in both scheduled and instant SMS campaigns across all supported routes.

Sending SMS Using DLT-Approved Templates

All messages sent through Fivo SMS — whether via the web panel or the API — must use DLT-approved templates with valid Template IDs. Messages that do not match an approved template will be rejected before reaching the recipient.

Sending via Fivo SMS API

• Your message content passed in the API request must be an exact match to the approved DLT template — including all fixed text, variable placement, and spacing.
• The Fivo SMS system automatically validates your message content against your registered DLT templates at the time of sending.
• You must pass your approved Sender ID (Header) in the mandatory "sender" parameter of every API request.
• API requests containing an invalid Sender ID, unregistered Template ID, or mismatched message content will be rejected and return an error response.
• For full API documentation and integration support, visit our Developer API page or contact support@fivosms.co.uk.

Sending via the Fivo SMS Web Panel

• Log in to your Fivo SMS panel.
• Navigate to the SMS section.
• Click on Compose SMS.
• Select your recipient contact group or add individual mobile numbers manually.
• Click Select Template and choose your approved template from the list.
• Review the message content and confirm all variable fields are correctly populated with the appropriate dynamic values.
• Click Send to deliver your message immediately, or use the scheduling option to send at a specific date and time.